- How fast do you process orders?
- What are the shipping rates for the contiguous U.S?
- Do you offer Free Shipping?
- Do you offer Expedited Shipping?
- What are the shipping rates for Alaska, Hawaii, Puerto Rico and other U.S. Territories?
- What are the international shipping rates?
- How long will it take to get my order?
How fast do you process orders?
Our service time is a high priority for us. Typically, in stock items for domestic orders will be processed within 2-4 business days. Our business days are Monday thru Friday except on national holidays.
For international orders our processing time may be slightly longer due to the extra time it takes to obtain competitive shipping quotes and communicate your delivery options. We always attempt to find the best rates for our international customers. More often than not, delivery via the USPS is the least expensive option. Please note that we only charge our actual shipping costs and DO NOT add any handling charges when shipping to our customers.
What are the shipping rates for the contiguous U.S?
Flat rate shipping applies to ground shipments only within the Contiguous U.S. The shipping charge is based on the dollar value of your order after discounts. For flat rate shipping we will choose the carrier by which your order will be shipped.
|$50 to $74.99||$12.99|
|$75 to $99.99||$14.99|
|$100 to $149.99||$16.99|
|$150 to $199.99||$19.99|
|$200 to $299.99||$22.99|
|$300 to $399.99||$25.99|
|$400 to $499.99||$28.99|
|$500 to $749.99||$34.99|
|$750 to $999.99||$49.99|
|$1000 and up||FREE|
Yes, free ground shipping applies to all orders over $999.99 (after coupons and discounts) within the Contiguous U.S. only. For free rate shipping we will choose the carrier by which your order will be shipped.
Yes, arrangements for expedited shipping can be made at an additional charge. Charges will be calculated by the carrier based on a combination of factors including package size, weight and shipping location. If you require expedited shipping service please place this request in the order comment section and email or call our office to confirm your request.
For orders shipped to Alaska, Hawaii, Puerto Rico and other U.S. Territories we will provide the shipment options for either USPS Priority Mail or FedEx. Charges will be calculated by the carrier based on a combination of factors including package size, weight and shipping location. Once your order is packed we will determine the carrier rates and contact you for approval.
Additional shipping charges will apply to our base rates as displayed in our cart. We will obtain a shipping quote and contact you via email for your approval. For more information on international ordering please follow the link in our footer.
Delivery times can vary depending on the chosen carrier. Typically, orders under two pounds ship via USPS and heavier orders ship via Fed Ex Ground. For free or flat rate shipping we will choose the carrier by which your order will be shipped.
USPS and FedEx ground deliveries are made Monday through Saturday.
The image map below illustrates the delivery times when we ship from our location in Colorado using via FedEx Ground.
What if there are issues with my order?
When you receive your order, please check it for accuracy. If there are any discrepancies, let us know as soon as possible. We want your experience to be a positive one. We might not be "perfect" from time to time but if we make a mistake we will always make it right!
If there is a delay in receiving your order, or your order has not been delivered in a timely manner, please contact us within three weeks of our ship date. This allows us to work with the carrier as efficiently as possible to locate your order.